How do I request a refund

We’re sorry to hear that Zing Coach didn’t meet your expectations. If you're looking to request a refund, we’re here to help.

Please note that the refund process depends on where you made your purchase—via the Zing Coach website, App Store, or Google Play Store.

 

Am I Eligible for a Refund?

Refunds are typically not guaranteed, but may be granted in the following cases:

• You made your first-time subscription purchase within the last 30 days

• You qualify under your local consumer protection laws (e.g., 14-day window for EU/EEA residents)

• You experienced a technical or access-related issue that prevented proper use

• You used the app consistently for 7 days but still wish to cancel

Please note the following non-refundable items:

• Nutrition Guide and Supplements Guide

• Subscription renewal charges

• Body Composition Reports

 

If You Subscribed via the Zing Coach Website

Request a Refund via the App:

1. Open the Zing Coach app

2. Tap the Me tab (bottom right)

3. Tap the Settings gear icon (top right)

4. Scroll down and tap Contact Zing Support

5. In the contact form:

   • Subject: Refund My Subscription

   • Message Body: Include the following:

     • Your full name

     • The email address used for your subscription

     • Reason for your refund request

     • Subscription details (monthly/yearly and purchase date)

     • Your User ID (find it here)

     • A copy or screenshot of your invoice

Request via Email:

If you can’t use the app, send an email to [e-mail] with the subject: Refund Request and include the same details as above.

 

If You Subscribed via Apple’s App Store

Refunds for App Store purchases must be handled directly by Apple.

Request a Refund from Apple:

1. Go to reportaproblem.apple.com

2. Sign in with the Apple ID used for your purchase

3. Tap "I'd like to..." > Request a Refund

4. Choose your reason and select Zing Coach

5. Submit your request

You should receive a response from Apple within 24–48 hours.

If you can't find the purchase, check for a receipt email from Apple or try signing in with other Apple IDs used on your device.

 

If You Subscribed via Google Play Store

To request a refund:

1. Send an email to [e-mail] with the subject: Refund my Android subscription

2. Include:

   • The email used for your purchase

   • Your Google Play order number (found in your receipt or in Google Pay)

 

Refund Processing Time

After your request is submitted, our team will review it based on our refund policy. We aim to respond to all requests within 1 business day.

If approved, your refund will be processed through your original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your bank or provider.

 

Helpful Tips

• Uninstalling the app does not cancel your subscription. Please ensure you've canceled to avoid future charges.

• Still having issues? Contact our Support Team at [e-mail] — we’re here to help.

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For more details, you can also visit our Refund Policy.