If you're seeing charges despite having canceled your Zing Coach account, there are a couple of potential reasons for this issue. Here's a detailed explanation to help you resolve it:
Does deleting Zing cancel my subscription?
No, deleting the Zing Coach app does not necessarily cancel your subscription.
If you subscribed to Zing through the website, then deleting your account will automatically cancel your subscription.
However, if you subscribed to Zing from the App Store or Play Store, you must cancel your subscription on those platforms. Please read this article to learn how to cancel your subscription correctly and avoid further billing.
Canceling after the Renewal Date
If you do not cancel your subscription before the renewal date, it will be automatically renewed, and you will be charged on your next billing date. Please note that uninstalling the app does not automatically cancel your subscription.
You can view your renewal date and other subscription details on the Manage Subscription screen within the app.
Duplicate Accounts
It's possible that you may have created multiple accounts with Zing Coach, leading to confusion about your subscription status. Each account may have its own active subscription, which could result in continued charges. You will need to cancel each account separately.
By following these steps, you should be able to resolve the issue and stop any unwanted charges. If you are unsatisfied with the resolution, please contact our support team with details of the issue.