At Zing Coach, your safety and well-being come first. Whether you're recovering from an injury or looking to prevent one, Zing's adaptive training system is designed to help you stay active while protecting vulnerable areas.
Zing’s training methodology reduces injury risk by incorporating:
Phased progression: Intensity increases gradually based on your performance and readiness.
Stretching and Recovery Workouts: These help reduce muscle stiffness, improve flexibility, and support joint health.
Muscle fatigue tracking: Your AI Coach adjusts workouts based on real-time muscle recovery data.
Health restrictions: You can tailor your plan to be back-, knee-, or shoulder-friendly—ideal if you're managing an injury.
Zing’s adaptive workouts ensure that your fitness routine continues without placing undue stress on sensitive or recovering areas.
If you’re dealing with an injury or need to be cautious with certain movements, you can configure Zing Coach to reflect that:
Open the Zing Coach app
Go to the Me tab (person icon)
Tap the gear icon in the top right corner
Select Plan Settings
Scroll to Health Restrictions
Add or update any injuries or health conditions you’d like the app to consider
Zing will automatically adjust your workouts to avoid exercises that may aggravate your injury.
Once you've added a health restriction:
Your workouts will adapt automatically to reduce strain on the injured area.
You’ll still receive targeted strength and flexibility training for the rest of your body.
In the workout preview, use the muscle map to check which areas are being trained.
Zing's AI is designed to prioritize safety while helping you make consistent progress.
Sometimes, your updated health restrictions might not take effect immediately. Try the following troubleshooting steps:
Restart the app
Check for updates in the App Store or Play Store
Clear cache (Android only): Go to your device settings > Apps > Zing Coach > Clear Cache
Restart your device
Log out and back in to refresh your session
Free up storage space, as a lack of storage may impact app performance
If your workouts still don’t reflect the changes, please reach out to support@zing.coach. You can also send a screenshot or screen recording to help us resolve the issue quickly.
Zing Coach is built to support sustainable, long-term fitness—even when you’re navigating physical challenges. With the right settings and ongoing support from your AI Coach, you can stay active safely while protecting and strengthening your body.
"},{"id":20927246443292,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/20927246443292.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/20927246443292-Refund-eligibility","author_id":17734887836700,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-5,"vote_count":25,"upvote_count":10,"downvote_count":15,"section_id":11213197196060,"created_at":"2025-07-02T16:32:38Z","updated_at":"2026-09-03T15:02:37Z","name":"Refund eligibility","title":"Refund eligibility","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:32:38Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"We understand that sometimes things don’t work out as planned. Here's everything you need to know about Zing Coach's refund policy.
We offer refunds for first-time subscription purchases under the following conditions:
- You request the refund within 30 days of the original purchase date.
If you meet both of these criteria, you're eligible for a refund on your subscription.
In line with our policy, the following items are non-refundable:
- Add-ons: Body Scan, Nutrition Guide, Supplements Guide.
- Renewal charges (subscriptions that auto-renew)
Here you will find our dedicated refund support article for step-by-step instructions.
You can view our full refund policy here.
If you’re unsure whether your purchase qualifies for a refund, don’t worry—just reach out. Our team is always happy to review your case and guide you through the next steps.
To ensure a safe and responsible experience, you must be at least 18 years old to use and access the Zing Coach app.
\nOur services are not directed at or intended for individuals under the age of 18.
\nIf you become aware of anyone under 18 using Zing Coach, please reach out to our Support Team at support@zing.coach. We will take the necessary steps to remove any associated data and/or delete the account.
\nFor more information, please review our Terms of Use.
"},{"id":15325749728028,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325749728028.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325749728028-What-is-Zing-Coach","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":35,"upvote_count":18,"downvote_count":17,"section_id":10032743231388,"created_at":"2024-08-08T22:13:44Z","updated_at":"2026-09-03T15:30:39Z","name":"What is Zing Coach","title":"What is Zing Coach","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T17:01:28Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach is an AI-powered personal training app that blends the latest innovations in fitness science and technology with expert insights from top health, fitness, and psychology professionals. Its mission? To make world-class fitness guidance accessible, personalized, and effective for everyone.
\nSince its launch in 2021, Zing Coach has disrupted the fitness industry by replacing the need for expensive personal trainers with advanced, adaptable AI coaching. With millions of users worldwide and growing rapidly across iOS and Android, Zing Coach is one of the fastest-growing fit-tech platforms on the market today.
\nZing Coach offers more than just workouts. It’s a comprehensive digital coaching platform that personalizes every part of your fitness journey. Through continuous interaction with your AI Coach, the app evolves alongside your goals, preferences, and physical condition, ensuring you always get the workout that fits your needs today, not last week.
\nUnlike generic workout apps, Zing Coach builds a completely custom training plan based on:
\nBody composition and fitness assessment
\nLifestyle, energy levels, and sleep quality
\nYour responses in the Coach Chat
\nApple Health or connected fitness data (if synced)
\nWorkout location (Home or Gym), duration, intensity, and available equipment
\nHealth limitations and recovery status
\nYour plan adapts in real time to reflect changes in your routine, activity levels, or even how you’re feeling that day.
\nYour AI Coach:
\nChats with you daily for personalized check-ins
\nAdjusts your workouts based on your energy, soreness, sleep, and schedule
\nTracks and visualizes your progress
\nGuides you with expert tips and exercise breakdowns
\nOffers tools like Body Scan, Flexibility Test, and Nutrition Guide
\nThis is not a set-it-and-forget-it app—it’s an evolving relationship with a coach who’s always by your side.
\nOur methodology combines:
\nFunctional strength training
\nHIIT, calisthenics, recovery, and stretching
\nSports physiology and behavioral psychology
\nMind-body practices from traditions like Shaolin and Yoga
\nWe help you form lasting fitness habits through positive reinforcement and adaptive planning, not punishment or restriction.
\nZing is for everyone:
\nBeginners who want structure and encouragement
\nIntermediate users who need motivation and consistency
\nAdvanced athletes seeking smarter progression
\nBusy professionals looking for guided, efficient workouts
\nZing Coach is also ideal for anyone recovering from inactivity or looking to ease back into a fitness routine safely.
\nZing Coach was founded to democratize personal training—making world-class, evidence-based fitness accessible 24/7 to people everywhere. We help people become the healthiest versions of themselves, physically and mentally, through smart, habit-driven coaching.
\nHyper-personalized plans for real-life results
\n24/7 guidance from your AI Coach
\nFlexibility to work out at home, in the gym, or on the go
\nMotivation, habit-building, and measurable progress
\nAffordable, high-quality training at your fingertips
\nZing Coach isn’t just another fitness app—it’s your partner in building a healthier, stronger, more confident you. Ready to start your journey?
"},{"id":15325546315804,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325546315804.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325546315804-What-activities-are-included","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":7,"upvote_count":3,"downvote_count":4,"section_id":15385579225628,"created_at":"2024-08-08T21:45:35Z","updated_at":"2026-09-03T15:30:36Z","name":"What activities are included?","title":"What activities are included?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T14:26:42Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach is designed to support your entire fitness journey—whether you're working out in the app or logging movement elsewhere. Here's everything you need to know about the types of activities Zing tracks and the workouts it includes.
\nYes! Zing Coach can track all your physical activity—as long as your app is connected to Apple Health.
\nAny workout or movement logged in Apple Health (whether from your Apple Watch, another fitness app, or manually) will be:
\nSynced with Zing Coach
\nAnalyzed to adjust your personalized workout plan
\nCounted toward your Activity Streaks and recommendations
\n👉 Learn how to connect Zing Coach to Apple Health
\nYou can view all logged activity in your Fitness Journal:
\nGo to the Analytics tab
\nTap \"This Week\"
\nScroll down to Workout History
\nAll physical activities—automatically or manually logged—are reflected here and factor into your personalized workout suggestions.
\nAbsolutely! If you completed a workout that wasn't automatically tracked, you can manually add it to Apple Health:
\nOpen the Apple Health app
\nGo to the Summary tab
\nScroll down and tap Workouts
\nTap Add Data and enter your activity
\nOnce saved, it will sync with Zing Coach and be included in your recommendations.
\nZing Coach includes a diverse mix of workout styles designed to keep you motivated, engaged, and progressing:
\nFocus: Build muscle and strength
\nExercises: Weightlifting, resistance bands, bodyweight strength moves
\nBenefits: Boosts muscle mass, metabolism, and bone health
\nFocus: Use your body weight as resistance
\nExercises: Push-ups, pull-ups, squats, lunges
\nBenefits: Improves flexibility, coordination, and functional strength
\nFocus: Intense exercise bursts followed by rest
\nExercises: Sprints, burpees, jump squats
\nBenefits: Burns fat, boosts endurance, enhances cardiovascular health
\nFocus: Improve flexibility and range of motion
\nExercises: Static/dynamic stretches, yoga poses
\nBenefits: Reduces stiffness, enhances recovery, supports posture
\nFocus: Gentle movement for muscle relief
\nExercises: Foam rolling, light yoga, mobility work
\nBenefits: Reduces soreness, prevents injury, speeds recovery
\n\n
Whether you’re powering through strength sets, going for a jog, or doing a restorative stretch, Zing Coach adapts to your full activity picture—so every move counts.
"},{"id":15325522852508,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325522852508.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325522852508-How-to-restart-a-workout","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-7,"vote_count":21,"upvote_count":7,"downvote_count":14,"section_id":360005393199,"created_at":"2024-08-08T21:40:28Z","updated_at":"2026-09-03T15:31:16Z","name":"How to restart a workout","title":"How to restart a workout","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T15:45:22Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Sometimes things don’t go as planned—maybe your workout was interrupted or you just want to start fresh. Here’s what you need to know about restarting a workout in the Zing Coach app.
\nIf you end a workout before completing it and select “Don’t Save Workout” on the pop-up that appears, you can easily restart that workout from the beginning in your Workout tab.
\nJust head back to your Workout tab and the same session will be waiting for you.
\nIf you choose “Save Workout” when ending a session early, that workout is automatically recorded in your Fitness Journal and cannot be restarted.
\nZing Coach treats saved workouts as completed sessions and uses them to update your fitness plan and progress.
\nWant to redo a workout or create something similar to the one you ended? You can easily build your own session:
\nGo to the Workout tab
\nTap Custom Workout
\nSelect your preferred exercises, equipment, duration, and focus
\nStart and complete your personalized workout!
\nYour custom workout will be recorded in your Fitness Journal, and Zing Coach will adapt your upcoming schedule accordingly.
"},{"id":15325554649628,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325554649628.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325554649628-What-can-we-help-you-with","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":-73,"vote_count":141,"upvote_count":34,"downvote_count":107,"section_id":15385617218844,"created_at":"2024-08-08T21:38:59Z","updated_at":"2026-09-29T21:32:51Z","name":"What can we help you with?","title":"What can we help you with?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T16:19:19Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Need help or have a question? Our Support Team is here for you! You can contact us directly through the app or by email.
\nOpen the Zing Coach app
\nTap the Me tab (bottom right corner)
\nTap the Settings gear icon (top right corner)
Scroll down and tap Contact Zing Support
Fill out the form:
\nEnter your email address
\nAdd a subject for your message
\nIn the message body, include:
\nThe email address you used to subscribe to Zing
\nOr your User ID (learn how to find your User ID here)
\nPrefer to use your email app?
\nSend a message to: support@zing.coach
Include the following:
Subject line describing your issue
\nYour account email or User ID
\nAny relevant screenshots or details
\nWe're always happy to help and aim to respond as quickly as possible. 💙
"},{"id":15325477532316,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325477532316.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325477532316-Body-Scan","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":26,"vote_count":72,"upvote_count":49,"downvote_count":23,"section_id":15385642168732,"created_at":"2024-08-08T21:29:51Z","updated_at":"2026-09-24T13:51:55Z","name":"Body Scan","title":"Body Scan","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-04T11:41:50Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"The Body Scan Report is a breakthrough feature powered by AI that provides deep insights into your body composition, going far beyond just weight. It analyzes your body fat, lean muscle mass, and metabolism to help guide your fitness and nutrition strategy with precision. Whether you're trying to lose fat, gain muscle, or maintain your current shape, the Body Scan ensures your plan is tailored exactly to you.
\nZing Coach uses Zing Vision, an AI technology trained on thousands of clinical-grade DEXA scans. This lets the app estimate your body composition with impressive accuracy, just from two smartphone photos.
\nIt identifies:
\nBody Fat % and Lean Mass %
\nBasal Metabolic Rate (BMR) – your daily calorie burn at rest
\nA personalized Macronutrient Plan – ideal protein, carb, and fat intake
\nA Goal-Specific Action Plan – tailored advice based on your chosen fitness goal
\nOpen the Zing Coach app.
\nGo to the Analytics tab (bottom right).
Scroll down to Body Scan and tap Scan My Body.
Follow the on-screen instructions to take:
\nA front-facing photo
\nA side profile photo
\n📷 Tips for best results:
\nLighting: Bright, natural light without harsh shadows.
\nClothing: Tight-fitting (no loose garments).
\nBackground: Neutral-colored wall, clutter-free.
\nDistance: 6–8 feet from your camera.
\nPosition: Feet together, arms slightly out at 45°, body fully in frame.
\nOnce you're aligned with the outline, the scan will automatically capture each photo. When both are complete, your results will be processed and displayed in your report.
\nThe report helps you visualize your body composition and track improvements over time. It includes:
\nEssential Fat: Critical for basic body function
\nNormal Fat: Energy reserves
\nUnbeneficial Fat: Excess fat to reduce
\nLean Mass: Muscles and organs
\nEach category is color-coded and shown as a percentage of your total weight.
\nFat Mass Index (FMI): Fat relative to height
\nLean Mass Index (LMI): Muscle mass classification
\nBMR: Calories burned daily at rest
\nYour daily calorie goal
\nMacronutrient targets: protein, carbs, and fats
\nTips on how to eat based on your body type and fitness goal
\nGraphs showing changes in body fat and lean mass over time
\nData views by month, 6 months, or 1 year
\nAt the top of your report, your AI Coach will highlight key takeaways and recommendations. At the bottom, you can chat directly with your coach for help interpreting results or making workout/nutrition adjustments based on your scan.
\nIf you receive an error during your scan:
\nMake sure your lighting is even and bright.
\nWear clothing that outlines your body well (e.g. fitted gym clothes).
\nAvoid backgrounds with patterns or clutter.
\nRecheck your position: entire body in frame, arms slightly out.
\nIf you're still stuck, please contact support at support@zing.coach.
\nTraditional scales don’t tell you what makes up your weight. Body composition provides that clarity—separating fat from muscle and highlighting what your body actually needs.
\nWith this knowledge, Zing Coach creates more effective workout plans and eating strategies. Whether your goal is fat loss, muscle gain, or improved health, the Body Scan gives you measurable, actionable insights to drive results.
\nThe Zing Scan closely mirrors DEXA scan precision thanks to its advanced machine-learning models. With only a smartphone camera and two well-taken photos, Zing can accurately estimate fat and lean mass to inform your fitness plan—anytime, anywhere.
\nTo see updated results, remember to redo your scan after changing your height or weight in your profile.
\nKnowing your body composition gives you the secret treasure map to fitness success. Zing Coach tailors your workouts and diet to what your body specifically needs and what is right for you. It’s like having a live-in personal trainer without the expense.
\nWhether you're just getting started or curious about how everything fits together, here’s a complete guide to how Zing works to personalize your fitness journey and keep you motivated, safe, and progressing at your own pace.
Zing Coach is an interactive fitness app powered by Artificial Intelligence that creates deeply personalized workout plans tailored to your body, lifestyle, and goals.
Unlike generic workout apps or pre-recorded classes, Zing Coach adapts your training every day based on how you feel, your progress, and your feedback—just like a real-life personal trainer, but smarter and more affordable.
Zing Coach builds your personalized workout plan using:
The app continuously adapts your training in real-time, factoring in:
Your plan evolves with you every day.
Think of Zing as your AI-powered personal trainer in your pocket. It:
Every interaction helps the AI get smarter about your needs and refine your plan even further.
Zing Coach blends cutting-edge AI technology with best-in-class expertise from:
This balanced approach helps you build sustainable fitness habits—because fitness isn’t a sprint, it’s a lifestyle.
You’re not just getting workouts—you’re getting a system that adapts with you.
Zing is for anyone ready to take control of their health and fitness, including:
No matter your background, Zing fits into your routine—on your time, at your pace.
Zing Coach was created to help every person live a more active, vibrant, and empowered life by making fitness enjoyable and accessible. Our goal is to transform movement into a natural, rewarding part of your daily routine.
"},{"id":18440779223068,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/18440779223068.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/18440779223068-Nutrition-Guide","author_id":10054244772764,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":2,"vote_count":8,"upvote_count":5,"downvote_count":3,"section_id":15385642168732,"created_at":"2025-02-11T11:39:44Z","updated_at":"2026-09-03T15:04:43Z","name":"Nutrition Guide","title":"Nutrition Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-26T13:51:53Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"The Zing Performance Nutrition Guide is your go-to resource for smart, goal-aligned eating. Whether you're looking to boost energy, enhance performance, lose fat, or build muscle, this expert-crafted guide works hand-in-hand with your Zing Coach fitness plan to help you get the most out of every workout — and every meal.
This add-on provides personalized nutrition advice based on your body type, lifestyle, and fitness goals. You’ll receive customized calorie and macronutrient recommendations, sustainable meal planning strategies, and real-world tips for building habits that last.
![](\"http://cdn.mcauto-images-production.sendgrid.net/4b8c16605ec6c717/f5ed3378-3297-4df0-bb05-1a636455b89b/1320x1026.png\")
You can purchase the Nutrition Guide in two ways:
During Sign-Up: If offered, simply add it while setting up your Zing Coach account.
From the App: Go to the Analytics tab and look for the Macronutrient Plan card—if you haven’t purchased it yet, you’ll see an option to buy; if you have, just tap “Open Nutrition Guide” to read it.
Once purchased, the guide is delivered as a PDF via email. Look for a message titled “View Your Nutrition Guide” (check your spam folder if you don’t see it). If it was purchased through Apple, it may also appear directly in your app’s Analytics tab under the Macronutrient Plan card.
Still can’t find it? Contact support@zing.coach, and we’ll be happy to resend it!
The Zing Nutrition Guide is packed with evidence-based tools and practical advice. Here's a section-by-section overview:
An overview of the guide’s purpose and how it integrates with your workout plan. Learn how Zing uses your age, goal, body composition, and lifestyle to personalize your nutrition.
Understand the role of macronutrients (protein, fats, carbs) and micronutrients in fueling workouts, aiding recovery, and supporting overall health.
Detailed guidance on what to eat pre-, during-, and post-workout. You’ll also get hydration tips and smart snack strategies to boost results and recovery.
Step-by-step tips on how to:
Plan meals in advance
Shop efficiently
Batch cook
Store meals for convenience and consistency
A printable or fillable tracker to help you log meals, recognize patterns, manage portion sizes, and improve your eating habits over time.
Learn how to build perfectly balanced meals using either:
The hand method (portion sizing using your palm/fist/fingers)
Kitchen scales for exact tracking
A helpful list of common food items—proteins, carbs, fats, and liquids—with calories and macronutrients per portion to help you build and log meals confidently.
You’ll find a wide range of breakfast, lunch, dinner, and snack ideas, tailored to various dietary preferences (e.g., gluten-free, low-carb, vegan).
Yes! While many sections are educational and adaptable, your calorie and macronutrient goals are fully tailored to your:
Body composition (based on Body Scan or provided data)
Activity level
Fitness goal (e.g., lose weight, build muscle, stay healthy)
This makes it easy to apply everything in the guide to your real-world routine.
Pairing the Nutrition Guide with your Zing Body Scan (available in the app) gives you an edge. The Body Scan tracks changes in body fat % and lean muscle mass over time, helping you fine-tune your diet and see tangible results.
Mostly, no. The full Nutrition Guide is delivered as a PDF via email after purchase.
However, if you purchased it through Apple, your Macronutrient Plan will appear in the Analytics tab:
Open the Zing Coach app.
Tap the Analytics tab.
Look for the Macronutrient Plan card.
If purchased, you’ll see an option to Open Nutrition Guide.
The Nutrition Guide is a one-time purchase and is not included in your Zing Coach subscription by default.
However, keep an eye out for special offers during sign-up or inside the app—it may be offered as part of a bundle.
If your guide email is missing or never arrived:
Check your spam/junk folder
Search for \"View Your Nutrition Guide\" in your inbox
If it’s still not there, reach out to support@zing.coach
We’ll resend it right away!
The Zing Performance Nutrition Guide is a powerful addition to your fitness toolkit. With personalized guidance, expert tips, practical strategies, and delicious recipes, it empowers you to build healthier habits that match your goals — from the inside out.
Need help with anything else? Your AI Coach and Zing support team are here for you every step of the way.
"},{"id":15605868032156,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15605868032156.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15605868032156-How-do-I-request-a-refund","author_id":10206677420444,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":12,"vote_count":96,"upvote_count":54,"downvote_count":42,"section_id":11213197196060,"created_at":"2024-08-27T14:33:55Z","updated_at":"2026-10-02T22:18:29Z","name":"How do I request a refund","title":"How do I request a refund","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:27:04Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":["01HYQT1FRGMPBNHBV48KZSACR3"],"label_names":[],"body":"We’re sorry to hear that Zing Coach didn’t meet your expectations. If you're looking to request a refund, we’re here to help.
\nPlease note that the refund process depends on where you made your purchase—via the Zing Coach website, App Store, or Google Play Store.
\nRefunds are typically not guaranteed, but may be granted in the following cases:
\nYou made your first-time subscription purchase within the last 30 days
\nYou qualify under your local consumer protection laws (e.g., 14-day window for EU/EEA residents)
\nYou experienced a technical or access-related issue that prevented proper use
\nYou used the app consistently for 7 days but still wish to cancel
\nPlease note the following non-refundable items:
\nNutrition Guide and Supplements Guide
\nSubscription renewal charges
\nBody Composition Reports
\nOpen the Zing Coach app
\nTap the Me tab (bottom right)
Tap the Settings gear icon (top right)
Scroll down and tap Contact Zing Support
In the contact form:
\nSubject: Refund My Subscription
\nMessage Body: Include the following:
\nYour full name
\nThe email address used for your subscription
\nReason for your refund request
\nSubscription details (monthly/yearly and purchase date)
\nYour User ID (find it here)
\nA copy or screenshot of your invoice
\nIf you can’t use the app, send an email to support@zing.coach with the subject: Refund Request and include the same details as above.
\nRefunds for App Store purchases must be handled directly by Apple.
\nGo to reportaproblem.apple.com
\nSign in with the Apple ID used for your purchase
\nTap \"I'd like to...\" > Request a Refund
Choose your reason and select Zing Coach
\nSubmit your request
\nYou should receive a response from Apple within 24–48 hours.
\n\n\nIf you can't find the purchase, check for a receipt email from Apple or try signing in with other Apple IDs used on your device.
\n
To request a refund:
\nSend an email to support@zing.coach with the subject: Refund my Android subscription
\nInclude:
\nThe email used for your purchase
\nYour Google Play order number (found in your receipt or in Google Pay)
\nAfter your request is submitted, our team will review it based on our refund policy. We aim to respond to all requests within 1 business day.
\nIf approved, your refund will be processed through your original payment method. Please allow 3–5 business days for the funds to appear in your account, depending on your bank or provider.
\nUninstalling the app does not cancel your subscription. Please ensure you've canceled to avoid future charges.
\nStill having issues? Contact our Support Team at support@zing.coach — we’re here to help.
\nFor more details, you can also visit our Refund Policy.
"},{"id":15325803525916,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325803525916.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325803525916-AI-Coach","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":2,"vote_count":16,"upvote_count":9,"downvote_count":7,"section_id":15385579225628,"created_at":"2024-08-08T22:17:37Z","updated_at":"2026-09-03T15:30:36Z","name":"AI Coach","title":"AI Coach","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T14:30:35Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"At the heart of your Zing Coach experience is your AI-powered digital Coach—a smart, supportive, and always-available partner in your fitness journey.
\nThis isn’t just a program—it’s a dynamic coaching relationship that grows with you.
\nThink of your AI Coach as a pocket-sized personal trainer, delivering expert guidance through a friendly, human-like chat experience. Every day, it checks in with you on:
\nYour mood
\nEnergy levels
\nSleep quality
\nAnd overall readiness
\nUsing this input—along with your health and fitness data—your AI Coach adapts your Workout Plan in real time. Even the smallest changes in how you feel are reflected in your routine, ensuring your plan is always aligned with your physical, mental, and emotional needs.
\nYour AI Coach doesn’t just follow a fixed script—it learns from your interactions and updates your plan continuously. Whether you're starting fresh or already an experienced athlete, it provides the perfect level of challenge, support, and motivation.
\nWith every interaction, your Coach:
\nAdjusts your workouts to suit your condition and goals
\nProvides fitness knowledge tailored to your level
\nCelebrates your wins and keeps you moving forward
\nIn addition to workout planning, your AI Coach can also offer helpful insights about:
\nExercise form and safety
\nRecovery and mobility
\nNutrition basics to support your results
\nGeneral wellness and goal setting
\nZing’s AI Coach is committed to your success—adapting to your lifestyle, encouraging your growth, and celebrating each milestone with you. It’s fitness that feels personal, supportive, and totally on your terms.
\nReady to check in with your Coach? Head to the Coach Chat and start the conversation. Your next breakthrough might be just one message away.
"},{"id":15325652185884,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325652185884.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325652185884-Today-s-workout-has-changed","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":1,"vote_sum":1,"vote_count":13,"upvote_count":7,"downvote_count":6,"section_id":360005393199,"created_at":"2024-08-08T21:53:32Z","updated_at":"2026-09-03T15:31:16Z","name":"Today's workout has changed","title":"Today's workout has changed","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T15:49:35Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"If you previewed a workout in Zing Coach and noticed that it looks different when you’re ready to start—such as a different workout type or duration—you’re not alone! This is a normal part of how Zing adapts to your progress and ensures your plan stays effective and safe.
\nZing Coach uses smart technology to dynamically adjust your workout plan based on your recent activity and recovery needs. This ensures you're training safely and getting the most out of each session.
\nHere are a few reasons your scheduled workout might look different:
\nIf you completed an activity (inside or outside the app) that Zing Coach tracked, your upcoming workout might shift to reflect your updated fitness load.
Example: You previewed a Lower Body workout yesterday, but then went on a long hike today. Zing may recognize that your legs need recovery and update your plan to an Upper Body or Recovery workout instead.
Zing continuously evaluates your muscle recovery status. If a muscle group is too fatigued (e.g., under 70% recovered), Zing will reschedule or replace workouts to avoid overtraining.
\nZing tailors your workouts based on your real-time fitness data, not a static schedule. That means your plan is always aligned with your current fitness state, energy, and performance needs.
\nNothing! Trust that your Zing Coach is making these adjustments to help you train smarter and avoid injury. But if you still prefer to do the original workout you previewed:
\nTap Custom Workout from your Workout tab.
\nManually build a workout with your preferred focus, duration, and intensity.
\nYou’re always in control—but Zing is here to guide you in the healthiest direction possible.
"},{"id":10031085952668,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/10031085952668.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/10031085952668-I-made-a-purchase-but-I-don-t-see-my-subscription","author_id":9576768515612,"comments_disabled":true,"draft":false,"promoted":false,"position":1,"vote_sum":-21,"vote_count":35,"upvote_count":7,"downvote_count":28,"section_id":20924723343772,"created_at":"2023-08-16T14:53:50Z","updated_at":"2026-09-11T18:27:42Z","name":"I made a purchase but I don't see my subscription","title":"I made a purchase but I don't see my subscription","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T17:16:21Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"If you've paid for a Zing Coach Premium subscription but can’t access your Premium features, don't worry—this guide will help you troubleshoot the issue
\n\n
The most common reason users can’t access their subscription is that they’ve signed in with a different method than the one used during purchase. To resolve this, follow the instructions below based on where you subscribed.
\n\n
Search your email inbox (including Spam/Junk) for a message from Zing Coach titled \"Welcome to Zing\"
Tap the link in the email to go to the App Store or Play Store
Download the app
\nLog in using the email and password you used during purchase
\nYour subscription should activate automatically
\nStill can’t access your Premium features? Try this:
\nOpen the Zing Coach app
\nTap the Me tab (bottom right)
Tap the Settings gear icon (top right)
Scroll to the About Zing section and tap Restore
If you receive a “No active subscriptions” message:
\nLook for the yellow bar that says “Have an account?”
\nTap Log In
\nSign in using the exact method you used when you first subscribed (Email, Apple ID, Google account, or Facebook)
Open your iPhone's Settings app
\nTap your name, then tap Subscriptions
Find Zing Coach in the list
\nTap it to view your subscription details
You should see:
\nYour current plan
\nNext billing date
\nMonthly cost
\n\n\nIf you see a red expiration message and no “Cancel” button, your subscription has already been canceled.
\n
If the steps above didn’t help, contact our Support Team:
\n📧 Email: support@zing.coach
Subject: Can’t Find My Subscription
Include in your message:
The email address you used to subscribe
\nOr your User ID (find it here)
\nZing Coach offers two flexible Workout Modes to match your environment:
Home and Gym
Whether you prefer bodyweight sessions in your living room or lifting at the gym, Zing adapts your workout plan based on your location, equipment, and personal preferences.
You can easily switch between Home and Gym workout environments at any time:
Zing will adjust your workout automatically, including exercise selection, available equipment, and overall workout structure.
⚠️ Note: Workouts that include weights and machines are available only in Gym mode. If you're training from home, Zing will exclude these and design effective sessions using bodyweight or any selected home equipment.
Once your workout is generated, you can personalize it further using the Adapt Workout feature or by replacing individual exercises.
Zing will suggest alternatives tailored to your current plan and environment.
Tap Adapt Workout to adjust the following:
Zing’s adaptive workout engine ensures that your Home or Gym sessions are always effective, safe, and aligned with your fitness goals—no matter where you're training.
"},{"id":20926975580956,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/20926975580956.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/20926975580956-How-to-log-in","author_id":17734887836700,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-1,"vote_count":5,"upvote_count":2,"downvote_count":3,"section_id":20924723343772,"created_at":"2025-07-02T16:17:46Z","updated_at":"2026-10-14T10:36:43Z","name":"How to log in","title":"How to log in","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:18:42Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"The most frequent cause of subscription access problems is logging in with a different method or email address than the one used at the time of purchase.
To fix this, follow the steps below based on where you purchased your subscription.
Still can’t access Premium? Try this:
If you see a message like “No active subscriptions”:
If you see a red expiration message instead of a cancel button, your subscription has already been canceled.
You can also check your subscription in the Google Play Store:
If Zing is prompting you to subscribe again even though you already paid, it usually means:
If none of the steps above work, contact our Support Team at support@zing.coach with the subject: Can’t Find My Subscription.
Once we receive this information, our Support Team will review it and help restore access to your Premium subscription as quickly as possible.
"},{"id":20026025223708,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/20026025223708.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/20026025223708-Supplements-Guide","author_id":10729850434588,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":15385642168732,"created_at":"2025-05-12T13:56:01Z","updated_at":"2026-09-03T15:04:42Z","name":"Supplements Guide","title":"Supplements Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-04T11:55:42Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"The Zing Supplements Guide is your go-to resource for navigating supplements safely and effectively. Tailored to your fitness goal—whether it’s weight loss, muscle gain, or overall fitness—it provides science-backed guidance to support your progress without overwhelming you with unnecessary complexity.
\nYou can purchase the Supplements Guide during your initial Zing Coach sign-up or later through in-app promotional offers.
\nOnce purchased, you’ll automatically receive the guide via email. It will be personalized based on your chosen fitness objective:
\nWeight Loss
\nMuscle Gain
\nGet Fit
\nIf you can’t find your guide, be sure to check your spam or junk folder. The email subject line is usually “View Your Supplements Guide.” Still can’t find it? Contact support@zing.coach and we’ll be happy to resend it.
\nThe guide is thoughtfully structured to help you make informed decisions about supplementation. Here's what you’ll find inside:
\nUnderstand the purpose of supplements and how they can complement—not replace—a healthy diet and regular training.
\nLearn about possible interactions with medications or health conditions, and key safety tips before starting any supplement.
\nDiscover why whole food nutrition always comes first, and how to optimize your diet before reaching for pills or powders.
\nGet expert advice on:
\nWhat to look for in high-quality products
\nThird-party certifications
\nIngredient transparency
\nLabel red flags
\nAvoid wasting money—or risking your health. This section calls out high-risk or ineffective supplements, explaining why they aren’t worth it.
\nBased on your goal (e.g. weight loss or muscle gain), this section suggests effective options with guidance on:
\nWhy they work
\nWhen to take them
\nGeneral dosage advice
\nUse a simple yes/no checklist to assess whether you actually need supplements at this point in your journey.
\nExplore optional supplements that may benefit people with specific needs, like:
\nHigh stress levels
\nPoor sleep
\nDigestive issues
\nGet an overview of essential nutrients, their impact on training and recovery, and how to identify gaps in your current diet.
\nThe Supplements Guide is a one-time purchase, separate from your Zing Coach subscription.
\nOnce purchased, you’ll have lifetime access to your personalized guide.
\nPricing may vary based on seasonal promotions or bundled offers.
\nYou’ll be able to review all promotional options when you:
\nSign up for Zing Coach, or
\nTap “Get More from Zing” at the bottom of your Workout tab.
\nYes—your supplement suggestions are matched to your body data and fitness goal. The rest of the guide provides flexible, expert-driven advice you can tailor further based on lifestyle and preferences.
"},{"id":15332091440668,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15332091440668.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15332091440668-Subscription-Plans-and-Costs","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-73,"vote_count":113,"upvote_count":20,"downvote_count":93,"section_id":11213197196060,"created_at":"2024-08-09T09:37:32Z","updated_at":"2026-09-03T15:30:18Z","name":"Subscription Plans and Costs","title":"Subscription Plans and Costs","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:40:42Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach Premium gives you access to a full suite of features—no matter which plan you choose. All Premium plans include:
\nPersonalized workout plans
\nExpert coaching and guidance
\nTailored fitness recommendations to help you reach your goals 🌟
\nYour subscription cost may vary depending on:
\nThe duration of the plan you select
\nThe billing frequency (e.g., weekly, monthly, annually)
\nAny promotions or discounts that may have applied during your sign-up
\n\n\n💡 For the most accurate and up-to-date pricing, please visit the Zing Coach website or open the app—you’ll see any personalized offers or promotions available to you.
\n
Zing Coach currently offers four Premium subscription options:
\n1-week subscription
\n1-month subscription
\n3-month subscription
\n12-month subscription
\n\n\nLonger-duration plans come with greater savings and better value.
\n
Yes! Zing Coach offers special deals and discounts for new users. These promotions may vary based on:
\nYour sign-up date
\nLocation
\nUser profile or app usage
\nIf you have any questions or run into issues, please visit our FAQs or contact our Support Team at support@zing.coach. We're always here to help!
"},{"id":15325938740892,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325938740892.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325938740892-What-You-ll-Find-in-Zing-Coach","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":5,"vote_count":7,"upvote_count":6,"downvote_count":1,"section_id":10032743231388,"created_at":"2024-08-08T22:38:27Z","updated_at":"2026-09-03T15:30:58Z","name":"What You'll Find in Zing Coach","title":"What You'll Find in Zing Coach","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T16:53:58Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Whether you’re brand new or just getting started, here’s a full breakdown of what you’ll discover when using the app, how it works, and how each section supports your personalized fitness journey.
\nYour experience begins with a smart onboarding quiz designed to learn about:
\nYour fitness goals (e.g., muscle gain, weight loss, general health)
\nYour fitness experience and preferences
\nYour current and historical activity data (including Apple Health if connected)
\nZing uses this input to generate a customized workout plan that evolves with you.
\nThis is the main screen you’ll see when you launch the app. Here's what you'll find:
\nTrack how many days in a row you’ve hit your movement goals and view a detailed breakdown of your consistency over time.
\nSee your next 5 days of scheduled workouts, with an overview of each session’s type, duration, and focus. Easily adjust your plan if needed.
\nPreview what’s coming up each day—including workout type, equipment needed, and estimated time.
\nUse the Adapt Workout button to change the workout type, focus area, environment, or intensity. You can even swap out individual exercises.
\nDesign your session from scratch using the Custom Workout Generator. Choose your environment, target areas, and intensity.
\nCheck out monthly Challenges to stay motivated. Complete workouts, earn badges, and invite friends for friendly competition!
\nThis tab gives you in-depth insight into your fitness journey.
\nSee your complete workout history, activity minutes, and streaks.
\nIf purchased, view body composition analysis including body fat % and muscle mass. Use this feature to track physical transformation.
\nVisualize muscle group fatigue and edit freshness levels to adjust future workouts accordingly.
\nThis score indicates how tailored your plan is. Improve it by completing tests and syncing more data (e.g., with Apple Watch).
\nTrack your strength development with benchmarks for exercises like squats and bench press. Set and monitor personalized strength goals.
\nUse your phone camera to assess your range of motion. See scores by muscle group, age, and gender.
\nMeasure your general fitness with a guided test. Results help Zing refine your plan to suit your current fitness level.
\nCelebrate milestones and badges earned throughout your Zing journey.
\nFitness Circles help make training more social and fun.
\nSend invites via your contacts or share a link. Friends get a free 7-day pass to Zing Coach!
\nCompete with friends in monthly challenges and support each other’s goals.
\nSee how you stack up with friends in terms of activity streaks and challenge participation.
\nZing’s AI Coach is your 24/7 fitness assistant.
\nChat with your AI Coach about your progress, how you’re feeling, and receive intelligent guidance tailored to your input.
\nThe Coach adjusts your workouts based on daily check-ins, energy levels, and performance to keep your plan perfectly personalized.
\nThe more you interact, the smarter your Coach becomes, adapting its guidance and motivating you along the way.
\nZing Coach is more than just a fitness app—it’s your wellness companion. Whether you're building new habits, smashing goals, or just staying active, Zing is designed to evolve with you.
\nLet your journey begin!
"},{"id":15325657069596,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325657069596.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325657069596-A-feature-is-not-working","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":2,"vote_sum":-2,"vote_count":14,"upvote_count":6,"downvote_count":8,"section_id":360005393199,"created_at":"2024-08-08T21:59:53Z","updated_at":"2026-09-03T15:31:16Z","name":"A feature is not working","title":"A feature is not working","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T17:09:12Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"We’re sorry to hear that something in your Zing Coach app isn’t working as expected. Don’t worry — we’re here to help! Below are some quick troubleshooting steps to try, depending on your issue:
\nForce Close the App
\nCompletely close the app from your recent apps and reopen it. This often helps refresh any stuck features.
\nRestart Your Device
\nA simple reboot can clear up temporary glitches or memory issues.
\nCheck Your Internet Connection
\nMake sure you're connected to a stable Wi-Fi or mobile network. Weak connectivity can affect performance.
\nLog Out and Back In
\nSigning out of your account and back in can help refresh your session and reload app data.
\nUpdate the App
\nCheck the App Store or Google Play Store for any available updates. An outdated version could be the culprit.
\nIf you're using an Android device:
\nGo to Settings > Apps > Zing Coach > Storage
\nTap Clear Cache
This can remove temporary files that may be causing problems.
Force Close and Restart the App
\nRestart Your Phone
\nReinstall the App
\nDelete and reinstall the app. Your progress and data will be saved as long as you're logged in with the same account.
\nIf the issue persists after trying all the steps above, please reach out to us! It would help a lot if you could:
\nSend a screenshot or screen recording of the issue.
\nInclude the email address associated with your Zing account or your User ID (learn how to find your User ID [here]).
\nContact our support team at: support@zing.coach
"},{"id":20963542209564,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/20963542209564.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/20963542209564-How-to-purchase","author_id":17734887836700,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":0,"vote_count":2,"upvote_count":1,"downvote_count":1,"section_id":15385642168732,"created_at":"2025-07-04T12:00:15Z","updated_at":"2026-09-03T15:04:44Z","name":"How to purchase","title":"How to purchase","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-26T13:34:15Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach offers a range of powerful add-ons to help you supercharge your fitness journey. Whether you're looking to dial in your nutrition, get expert guidance on supplements, or analyze your body composition, these tools are designed to complement your core Zing Coach plan.
Add-ons are optional and typically require a one-time purchase unless otherwise stated.
The Zing Performance Nutrition Guide gives you personalized nutrition guidance aligned with your body, goals, and fitness plan. It includes calorie and macronutrient targets, meal-planning tips, recipes, and habit-building tools.
How to purchase:
After purchase, you will receive a personalised PDF via email. If you signed up through Apple, it may also be accessible directly via the Analytics tab under Macronutrient Plan.
The Supplements Guide helps you make safe and informed decisions about using supplements based on your fitness goal—whether that’s losing weight, building muscle, or getting fit.
How to purchase:
Once purchased, the guide will be delivered to your email inbox as a personalized PDF. Don’t forget to check your spam folder if you don’t see it right away.
The Body Scan feature uses Zing Vision AI to analyze full-body images and provide an advanced report of your body fat percentage, lean mass, metabolic rate, and nutrition guidance.
How to access:
Once purchased, you can perform unlimited scans to track changes over time.
If you purchased an add-on and can’t find it, or if you're unsure whether it's included in your plan:
Zing Coach offers helpful workout reminders to keep you on track with your fitness goals. If you prefer fewer notifications — or none at all — you can easily manage your settings right from your device.
Follow these steps to disable notifications for Zing Coach on your iPhone or iPad:
Once disabled, you’ll no longer receive push reminders for your workouts.
If you'd like to keep notifications on, but change how they appear (e.g., remove sounds or lock screen alerts), you can fine-tune these preferences in the same Notifications menu listed above.
Remember, you can also manage your workout schedule directly in the Zing Coach app to reduce the number of reminders:
The Flexibility Test in Zing Coach is an innovative way to assess how flexible your muscles are using just your smartphone camera. Powered by Zing Vision, our cutting-edge motion-tracking technology, this tool helps you better understand your body’s range of motion—and provides a Flexibility Score you can track over time.
\nIt’s perfect for anyone looking to enhance physical performance, reduce injury risk, and improve overall mobility.
\nThe Flexibility Test uses Zing Vision, our AI-powered computer vision system, to guide you through a short series of simple stretches.
\nHere’s how it works:
\nPosition your phone so it has a clear view of your body
\nFollow the on-screen instructions to complete a few stretches
\nZing Vision tracks your movement and analyzes your range of motion
\nYou’ll receive a Flexibility Score, benchmarked against your age, gender, and body data
\nNo additional equipment is required—just your phone!
\nUnderstanding your flexibility is crucial for both everyday comfort and long-term health. Here’s why this test matters:
\nBenchmark Your Flexibility: Measure flexibility across various muscle groups
\nTrack Progress: Watch your score improve over time as you stretch more consistently
\nPrevent Injuries: Avoid pushing your body too far by knowing your limits
\nEnhance Performance: Increase your range of motion and improve workout effectiveness
\nSupport Healthy Aging: Flexibility helps with posture, balance, and day-to-day activities
\nTo get the most value out of the Flexibility Test, we recommend the following schedule:
\nBefore Starting a Stretching Routine: Establish your baseline
\nEvery 4–6 Weeks: Track your progress and update your goals
\nConsistent testing helps you stay motivated and tailor your training based on real results.
\nBoosting your score takes time, patience, and the right exercises. Here are some key tips:
\nIncorporate Zing’s Stretching Workouts regularly into your plan
\nFocus on Target Areas identified by your score (e.g., hamstrings, shoulders)
\nBe Consistent: Flexibility improves gradually with repeated effort
\nRetake the Test after a few weeks to measure your progress
\nThese terms are often confused, but they measure different things:
\nFlexibility: The ability of muscles to lengthen and stretch
\nMobility: The ability of joints to move through their full range of motion
\nThe Flexibility Test focuses on muscle flexibility, but improved flexibility also contributes to better mobility.
\n\n
Ready to get started? Take your Flexibility Test in the Zing Coach app today and begin tracking your progress toward greater ease of movement and healthier workouts.
"},{"id":15335692351260,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15335692351260.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15335692351260-About-renewals","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":-6,"vote_count":12,"upvote_count":3,"downvote_count":9,"section_id":11213197196060,"created_at":"2024-08-09T12:51:09Z","updated_at":"2026-09-03T15:03:43Z","name":"About renewals","title":"About renewals","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:50:05Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Understanding how your Zing Coach Premium subscription renews and how to manage it can help you avoid unexpected charges and stay in control of your fitness journey. Here's everything you need to know about renewal dates, billing, and managing your subscription.
\nYour Zing Coach subscription automatically renews at the end of each billing cycle—whether weekly, monthly, quarterly, or yearly—unless you cancel it before the renewal date.
\nIf you started with an introductory offer, you received a discount for the first billing period. After that, your subscription renews at the full standard price.
\n\n\n💡 The terms of the introductory offer are always shown clearly at checkout, so you know what to expect before subscribing.
\n
You can easily view your renewal date, billing frequency, and plan details—right from the app or your account on the Zing Coach website.
\nOpen the Zing Coach app
\nTap the Me tab (bottom right)
\nTap the Settings gear icon (top right)
\nSelect Manage Subscription
\nDepending on how you subscribed, you’ll see:
\nZing Website Subscribers: A purple subscription card showing your current plan, next billing date, and renewal amount
App Store Subscribers: Apple’s native subscription screen displaying your plan, next charge, and renewal settings
You can still check your subscription details by logging into your account on the Zing Coach website.
\nThe amount of your next charge is visible:
\nOn your invoice or receipt email after purchase
\nOn your subscription management screen in the app or through your app store account
\nNeed help understanding your charges? Contact us at support@zing.coach.
\nThere are a few reasons this might happen:
\nUninstalling the Zing Coach app does not cancel your subscription
\nIf you subscribed via the Zing website, deleting your account does cancel your subscription
\nIf you subscribed through the App Store or Google Play, you must cancel your subscription through those platforms: Learn how to cancel your subscription properly
\nIf you didn’t cancel your subscription before your renewal date, it will automatically renew, and you will be charged for the next billing period.
\nIt’s possible to accidentally create multiple Zing Coach accounts (e.g., with different login methods like email, Apple ID, or Google). Each account may have its own active subscription—and will need to be canceled individually.
\nIf you're unsure about your billing, think you're being charged incorrectly, or want to review your subscription status, we're here to help. Reach out to our Support Team at support@zing.coach with the details, and we’ll investigate it for you.
"},{"id":15325206199580,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325206199580.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325206199580-How-do-I-view-my-subscription-details-in-the-app","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":-34,"vote_count":48,"upvote_count":7,"downvote_count":41,"section_id":20924723343772,"created_at":"2024-08-08T20:56:57Z","updated_at":"2026-10-06T04:58:51Z","name":"How do I view my subscription details in the app","title":"How do I view my subscription details in the app","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T16:03:07Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"You can easily check your renewal dates, billing frequency, and other subscription information directly in the Zing Coach app or on our website—depending on how you subscribed.
\nIf you're a Zing Premium subscriber, follow these steps:
\nOpen the Zing Coach app
\nTap the Me tab (bottom right)
Tap the Settings gear icon (top right corner)
Select Manage Subscription
If you subscribed via the Zing website: You'll be taken to a screen displaying a purple subscription card with your monthly billing amount, next billing date, and subscription renewal date.
If you subscribed via the App Store: You’ll see Apple’s native subscription screen, showing your plan and renewal settings.
If you’ve deleted the app, you can still access your subscription details by logging into your account via the Zing Coach website.
\nIf you have any other questions or run into issues, check out our FAQs or reach out to our Support Team at support@zing.coach. We’re here to help!
\n"},{"id":10032826789788,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/10032826789788.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/10032826789788-Where-do-I-start","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":3,"vote_sum":4,"vote_count":6,"upvote_count":5,"downvote_count":1,"section_id":10032743231388,"created_at":"2023-08-16T17:03:08Z","updated_at":"2026-10-06T18:19:05Z","name":"Where do I start?","title":"Where do I start?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T17:00:03Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"
Hi there, and welcome to Zing Coach!
We’re thrilled to be part of your fitness journey. Let’s walk through what you’ll find inside the app and how to get started right away.
Zing Coach is organized into five main tabs at the bottom of your screen:
\nSee your next workout and how long it’ll take.
\nTap the ellipsis (•••) to update your Workout Schedule, Plan Settings, or try a Custom Workout.
\nTrack your Activity Streak and stay consistent day by day.
\nView your Fitness Journal and weekly workout history.
\nCheck in on Muscle Recovery, Strength Score, and more.
\nSee your Body Scan, Flexibility Score, or Fitness Test results, if you've taken them.
\nChat with your Coach about your energy, sleep, or mood.
\nGet daily check-ins, workout advice, and smart adjustments based on how you feel.
\nAsk questions or get motivation—your Coach is always here for you.
\nInvite friends and join Challenges together.
\nEarn badges and trophies for reaching your goals.
\nStay connected and motivated with your fitness circle.
\nUpdate your profile details (name, weight, height, age, etc.).
\nAccess Settings, Notifications, and Contact Support.
\nManage your app integrations like Apple Health or Apple Watch.
\nOpen the Workout Tab
\nTap your scheduled workout to see the Workout Preview
\nCustomize it (if you want) by tapping Adapt Workout or replacing exercises
\nWhen you're ready, tap Start Workout and get moving!
\nYou can change your fitness goal anytime (e.g., Gain Muscle, Lose Weight, Be Healthy).
\nUse Custom Workouts when you want more control over your routine.
\nZing will adapt your plan daily based on your recovery, preferences, and real-time feedback.
\nYour Workout Plan evolves with you. As you improve, Zing steps things up.
\n"},{"id":15325755810332,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325755810332.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325755810332-Fitness-Test","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":-1,"vote_count":5,"upvote_count":2,"downvote_count":3,"section_id":15385579225628,"created_at":"2024-08-08T22:09:00Z","updated_at":"2026-09-03T15:30:36Z","name":"Fitness Test","title":"Fitness Test","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-03T14:41:06Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"
The Fitness Test in Zing Coach helps you assess your current strength and endurance levels through a series of guided bodyweight exercises. It’s a great way to track your progress over time and ensure your workout plan continues to match your fitness level.
\nThe test typically includes exercises like:
\nPush-ups
\nSquats
\nAnd other functional movements
\nZing Vision—our advanced motion-tracking technology—uses your phone’s camera to monitor your form and performance during each test.
\nIf the app isn’t registering your movements, it’s often because the range of motion is too shallow for the system to detect. This commonly happens during:
\nPush-ups: Not lowering your chest close enough to the ground
\nSquats: Not bending your knees deep enough
\nTry going a bit deeper during these movements when you retake the test. This usually helps the app track your repetitions more accurately.
\nYou can view your current and past test results directly in the app:
\nTap the Analytics tab (bottom bar of the screen)
\nScroll down and tap Fitness Test
\nAt the bottom, you’ll see a history of your previous test results
\nTracking your progress over time helps you stay motivated and see how your strength improves with consistent training.
\nIf the issue continues, feel free to:
\nSend us a short video of your movement
\nDescribe the problem in more detail
\nWe’re happy to take a look and help you troubleshoot further. Just reach out to our Support Team at support@zing.coach—we’re here for you!
"},{"id":15325624776860,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325624776860.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325624776860-I-missed-a-schedule-workout","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":0,"vote_count":8,"upvote_count":4,"downvote_count":4,"section_id":360005393199,"created_at":"2024-08-08T21:58:18Z","updated_at":"2026-09-03T15:31:16Z","name":"I missed a schedule workout","title":"I missed a schedule workout","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-26T14:24:54Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Life happens — we get it! If you miss a scheduled workout, don’t worry. Zing Coach is designed to be flexible and adaptive so you can keep progressing without stress.
If you miss a workout, Zing Coach will automatically adjust your schedule to keep your plan on track. Your Coach will take into account your missed session and re-balance your upcoming workouts accordingly.
You don’t need to reschedule anything manually — just pick up where you left off and keep moving forward.
If your weekly routine has shifted, you can easily update your Workout Schedule:
Go to the Me tab.
Tap the gear icon.
Select Plan Settings —here you can adjust your goal, workout type, schedule, duration, and equipment to better fit your needs.
This way, Zing will better match your availability and help you stay consistent.
While missing one workout won’t derail your progress, consistency is one of the most important factors in achieving your fitness goals. Every workout — even a short one — contributes to your long-term results.
So stay motivated, stay moving, and keep showing up — your Coach is here to support you every step of the way!
"},{"id":15325557713692,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15325557713692.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15325557713692-Add-ons-duration","author_id":9576768515612,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":56,"vote_count":106,"upvote_count":81,"downvote_count":25,"section_id":15385642168732,"created_at":"2024-08-08T21:41:57Z","updated_at":"2026-10-19T10:38:51Z","name":"Add-ons duration","title":"Add-ons duration","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-04T11:52:08Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach offers a variety of add-ons to help you go beyond workouts and take a holistic approach to your health and fitness. Here's what you need to know about the duration and access policies for these additional tools.
\n\n
Both the Nutrition Guide and Supplements Guide are one-time purchases. They are not included in your Zing Coach subscription by default. Once purchased, you retain access to them for as long as you use the app, and they won't expire or require renewal.
\nHowever, if your body composition, fitness goal, or health data changes significantly—such as major weight loss/gain or a new training focus—it’s recommended to purchase an updated version of the guide. This ensures that your nutritional recommendations are aligned with your current needs.
\nNo subscription required
\nLifetime access after purchase
\nOptional re-purchase if major profile changes occur
\nYou do not need to pay each time you use the Body Scan.
\nOnce you’ve purchased the Body Scan feature, or if it’s included in your subscription, you can repeat scans as often as you'd like. This is ideal for monitoring progress over time, comparing body fat and lean mass changes, and fine-tuning your fitness and nutrition strategies based on real data.
\nUnlimited scans with one-time unlock or subscription inclusion
\nCompare past results anytime via the Analytics tab
\nIf you’ve purchased an add-on but don’t see it in your app or email, please check your spam or junk folder for a message titled “View Your Nutrition Guide” or similar. If it's still missing, contact support@zing.coach with your account email, and we’ll resend it.
"},{"id":15261433191068,"url":"https://zingcoach.zendesk.com/api/v2/help_center/en-us/articles/15261433191068.json","html_url":"https://zingcoach.zendesk.com/hc/en-us/articles/15261433191068-Are-there-monthly-charges","author_id":10206677420444,"comments_disabled":false,"draft":false,"promoted":false,"position":4,"vote_sum":-12,"vote_count":28,"upvote_count":8,"downvote_count":20,"section_id":11213197196060,"created_at":"2024-08-05T11:46:54Z","updated_at":"2026-09-03T15:30:39Z","name":"Are there monthly charges?","title":"Are there monthly charges?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-02T17:01:32Z","user_segment_id":null,"permission_group_id":1348739,"content_tag_ids":[],"label_names":[],"body":"Zing Coach operates on a subscription-based model, giving you continuous access to our Premium features for as long as your subscription remains active.
\nWhen you subscribe to Zing Coach, your subscription:
\nBegins with your initial payment, and
\nAutomatically renews at the end of each billing cycle—unless canceled in advance
\nThis system ensures uninterrupted access to your personalized fitness journey, so you never have to worry about manual renewals.
\nYour renewal frequency depends on the plan you choose at sign-up. Options may include:
\nWeekly
\nMonthly
\nQuarterly (every 3 months)
\nAnnually
\nOr other durations as specified in special offers
\nEach plan renews automatically based on its selected cycle.
\nYes! You can cancel your subscription at any time:
\nWhen you cancel, automatic renewal stops, and you will not be billed for future periods
\nYou’ll still retain access to Zing Coach Premium until your current billing cycle ends
\nPlease note: Cancellation does not trigger a refund for charges already processed
\n👉 Learn how to cancel your subscription here
👉 For refund inquiries, visit our refund policy guide
No—uninstalling the app does not cancel your subscription. You must actively cancel your plan through the Zing Coach app, website, or the platform you originally subscribed on (App Store or Google Play).
\nTo avoid unexpected charges, we recommend:
\nMonitoring your billing cycle and renewal dates
\nReviewing your plan details in the app’s Manage Subscription section
\n